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  2. ORDER ISSUES

ORDER ISSUES

Have questions about making an order, or editing or canceling an existing order?

Making a Purchase

  • Why am I having problems checking out?
  • Why isn't my discount code working?
  • When will the item I want be back in stock?
  • Can I legally purchase items if I'm underage?
  • Why can't I find the item I'm looking for?
  • Can I pay using prepaid credit cards or visa debit?

Returns and Refunds

  • How do I return an order?
  • Is my device covered under warranty?
  • How do I cancel an order?
  • My device doesn't work, what should I do?
  • Can I return e-liquids and coils?

Placing an Order

  • Can I Pickup An Online Order In-Store?
  • Can I change or adjust my order?
  • What does “discreet shipping” mean?
  • Does my ID need to match the name on my order?
  • How do I place an order?

Shipping

  • Why is there no update on my tracking information?
  • How long will my order take to be delivered?
  • How do I track my order for delivery with Flashbox?
  • How does my tracking information work?
  • Why is my order taking so long?
  • Where will my order ship from?
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180Smoke Help Center