ORDER ISSUES

Making a Purchase

• Why am I having problems checking out?
• Why isn't my discount code working?
• When will the item I want be back in stock?
• Can I legally purchase items if I'm underage?
• Why can't I find the item I'm looking for?
• Can I pay using prepaid credit cards or visa debit?

Returns and Refunds

• How do I return an order?
• Is my device covered under warranty?
• How do I cancel an order?
• My device doesn't work, what should I do?
• Can I return e-liquids and coils?

Placing an Order

• Can I Pickup An Online Order In-Store?
• Can I change or adjust my order?
• What does “discreet shipping” mean?
• Does my ID need to match the name on my order?
• How do I place an order?

Shipping

• Why is there no update on my tracking information?
• How long will my order take to be delivered?
• How do I track my order for delivery with Flashbird?
• How does my tracking information work?
• Why is my order taking so long?
• Where will my order ship from?

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